My Resume
Jeremy Schroeder – VCP, VSP, VTSP
VMware Certified Professional, VMware Sales Professional, VMware Technical Sales Professional
(503) 308-8841
jeremy at spudz dot org
Relevant Experience:
- 6 years supporting, installing, and monitoring Datacenter class hardware from Cisco, HP, Dell, and IBM from Blade Center servers, Rack-mount servers, to Networking equipment.
- Over 11 years supporting Microsoft’s Active Directory in various forms from design to administration.
- 4 years creating and implementing Virtualized systems using VMware Software.
- 2 Years in Technical support at VMware providing support for installation, and systems administration for all VMware products.
- 3 Year supporting Microsoft Windows 2008 on VMware ESX environments.
- 10 years supporting and installing Linux solutions from Redhat, Ubuntu, and other Linux Distros.
- 6 years supporting large production environments from Expedia.com to the Federal Reserve.
- 4 years supporting and installing SAN solutions including Fiber Channel and iSCSI.
Education
2010 Commvault Sympana Administration, Engineering and Support
2010 Microsoft MS-6451 Planning, Deploying and Managing Microsoft System Center Configuration Manager 2007
2010 Microsoft MS-6434 Automating Windows Server 2008 Administration with Windows Powershell
2009 VMware Technical Sales Professional VTSP
2009 VMware Sales Professional VSP
2008 VMware Certified Professional VCP
1997 Herzing College of Technology, Madison, WI, Associate of Science in Electrical Engineering Technology GPA 3.7
Technical Skills
Operating Systems: Apple OSX, Microsoft Windows XP, Microsoft Windows 2000, Microsoft Windows 2003 Server, Microsoft Windows 2008 Server, Microsoft Windows 7, RedHat Linux, SUSE Linux, and Debian Linux. Cisco IOS for routers and switches Networking: TCP/IP, Internet, Ethernet, Wireless Protocol support: IP, OSPF, BGP, RIP, VLAN, Qos Applications: All VMware Virtualization Technologies, Microsoft Office, Various SAN clients, Veritas Backup Exec, ARCserve Backup, Tivoli Storage Manager, Microsoft Exchange Server, Microsoft IIS, Microsoft Active Directory, LDAP, Apache, Bind, and MySQL. Various network sniffer programs. Nunchuck skills. Various system administration programs for both Microsoft Windows server and RedHat Linux for user setup and administration.
Professional Experience
Lokahi Solutions May 2011 – Present
Engineering Manager
Responsible for managing the entire engineering team in it’s day to day operations.
Planning and development of all services in regards to the Datacenter operations.
Develop the VMware vCloud presence which includes planning and installing the system
Manages incoming technical support calls and emails through delegation of tasks.
Install, monitor and upgrade HP Server and SAN infrastructure as needed.
Design and bring customers onto the Cloud system in a timely fashion with minimal downtime.
The Greenbrier Companies May 2010 – May 2011
System Administrator
Responsible for planning, design, procurement, installation and support of all server hardware and software for all GBRX Locations.
Responsible for maintaining server security and user / group access to folders,
directories and shares.
Assists with end-user and workstation support associated with the servers. Research and recommend new products and vendors.
Supports all network servers, associated systems, application software, LAN hardware, network management utilities, Email system, database environment and storage: MS Windows 2008 Active Directory MS Exchange 2003/2007 MS Server 2000/2003/2008 Group Policies WSUS / Patch Management TCP/IP Symantec Anti-Virus CommVault Simpana Dell PowerEdge Servers; Openmanage DELL/EMC Storage Area Networking VMware / Sharepoint / Avepoint Windows Clustering, Citrix XPa
Islanda Tech October 2009 – May 2010
Datacenter Engineer
Responsible for All equipment and computing systems in the Islanda Datacenter. This includes installation, monitoring, replacement, upgrade, and management of updates and required software changes as well as data and networking security.
Upgrade all VI3 ESX infrastructure to vSphere [VMware ESX4, and vCenter4]
Virtualize Small/Medium Business customers to move to the Islanda Hosted Cloud.
Support Cloud customer technical and sales issues.
VMware Inc. September 2007 – October 2009
Level 2 Enterprise Technical Support Engineer
Provide technical support to customers and level 1 engineers who are working to implement newly acquired software assets, such as VMware vSphere, VMware ESX Server, VMware vCenter Server, VMware Virtual Desktop Infrastructure (View), VMware Lab Manager, VMware Workstation, VMware Fusion, and VMware Server. Responding to customer inquiries, primarily by telephone and e-mail
Resolve customer technical issues through diligent research, reproduction, and troubleshooting
Work directly with other technical support staff, quality assurance, engineering, sales, marketing, operations, and administration to resolve problems
Document all technical inquiries, develop and review content for knowledge base
Help test alpha and beta products
Sungard Availability Services September 2004 – September 2007
Operations Technician (Dedicated Accounts)
Provide direct operational support of SunGard’s largest managed services customers, maintaining ownership and end of the road support for complex environments.
Assist and consult with customers in the design and implementation of customer architectures.
Maintain and monitor over 1300 Windows 2000, Windows 2003, and Linux servers
Assist the customer in the physical layout and installation of their equipment in SunGard’s secure cabinets.
Ensure customer installations are in accordance with standard procedures and Service Level Agreements.
Provide Tier 1 and 2 support to SunGard’s customers.
Primarily responsible for monitoring customer applications and SunGard’s operational architecture through a Network Operating Center (NOC) environment.
Utilize technical expertise to analyze, troubleshoot and react to issues requiring attention.
Self Employed September 2002 – September 2004
Contracted Systems Administrator / Network Administrator
Serve as a Systems Administrator / Network Administrator for various clients in and around Fraser, Colorado. Services include Server/Client setup and repair, Network design, setup and repair, website design and setup, and wireless Internet setup and installs.
Designed and implemented Microsoft Windows 2000 and RedHat Linux based file servers, and print servers Designed and implemented a full Active Directory structure for multiple clients.
Set up and deployed Apache, PHP and MySQL for web application development
CCD Corporation September 2000 – September 2002
Systems Engineer/Network engineer
Serve as on site network consulting for clientele, which included client/server setup and repair in networked environments of 5 to 100 clients according to client needs.
Network Administration of a cutting edge network for a local ISP/ASP consisting of 20 servers: Planned and Implemented full backup and disaster recovery plan using a SAN, Veritas Backup Exec, VBscript, and a Dell Multi-tape Drive for the entire network
Expanded infrastructure from 5 Windows 2000 servers to 20 Windows 2000 Servers
Expanded infrastructure from 20 Wyse terminal client desktops to well over 150 desktop clients
Automated and designed procedures for installing new web clients using VBscript
Setup and repaired multiple Microsoft Exchange Servers from severe system crashes
Utilize various shell scripting for easily installing users, website and domains
Icebox Systems September 1998 – September 2000
Computer Technician, ISP Technical Support
Responsibilities include testing, troubleshooting, and repairing of customers computer systems.
Also, building new and refurbishing older computers.
Answering technical support telephone calls, and setting up dial-in accounts for local Internet service.
Setting up Windows NT servers for dial in user authentication.
Also, setup NT servers for domain and web site hosting.
Intel Corporation September 1997 – September 1998
Manufacturing Technician
Responsibilities included performing daily maintenance and operations that surround the Etch area.
Coordinate product flow with other organizations within the microchip production facility.
Worked with team to manage operations and run pilot test products.
Team Safety Representative
Military Experience
December 1992 – December 2000 ARMY National Guard, Motor Transport Operator